Congrats on taking the first step in making one of your greatest business investments. We understand how weary it is to make any purchase. This isn’t a simple or easy decision as it is a larger purchase, and we are on your side that is why we offer a 30-Day Money Back Guarantee. 

We have streamlined our process into 3 steps to be as hassle free as possible. 

1. In your product purchase you received a PRE-PAID Return Label.

2. Prep your Return. Please ensure you package your items securely, as the items are very fragile. We would like to ensure you receive 100% of your money back. If all products are not returned back to us, we will refund your payment in accordance with the items that have been returned back to us. 

3. Finally, drop your item off at any USPS location, sit back, and we will handle the rest. 

 (Please Note: Once we have received your item, we will process your item. Please allow up to 3 Business Days for your refund to be processed. Refunds will be processed in the same payment method that was provided to us upon your purchase). 

Additional Information: 

• Your Money Back Guarantee starts the day your order is placed and is valid for 30 days from the date your purchase was placed, unless noted otherwise. All other refunds will be denied, unless noted otherwise. 
• Only one return label will be provided to you, please ensure all products have been included in your return box. 
• Refund amounts will exclude any relevant discount codes that may have been used during purchase. 
• Highway Diagnostics will take up to 3 Business Days to process your refund, this will not include Banks processing times, for the amount to credit your account. Some Financial Institutions will post your refund amount immediately, but it may take up to 10 business days, for payment to finally post. Please contact your financial institution in order to see payment posting times, as they will vary. 

For any additional questions or concerns, please do not hesitate to contact us:

Email: Sales@HighwayDiagnostics.com

Phone: 1(877)918-8790